TKT.PH

PRIVACY POLICY

WE VALUE YOUR PRIVACY. Bo Sanchez, Inc. (BSI), which operates TKT.PH, complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations ("IRR"), issued by the National Privacy Commission. We are committed to safeguarding your privacy and ensuring that you continue to trust TKT.PH with your personal information.

This Privacy Policy describes how BSI ("we," "us,"" or "our") collects, uses, shares, and retains personal information that you provide or that we collect when you use the TKT.PH website (https://tkt.ph), related mobile applications, or other services.

1. Data Protection Office

If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Office:

  • Email: support@tkt.ph
  • Telephone: +63 917 819 4285

2. Role of TKT.PH and Event Organizers

TKT.PH serves both as:

  • Platform Operator (Data Processor): When you purchase tickets or register for an event hosted by one of our partner organizers, TKT.PH processes your personal data on behalf of that organizer, who is the Data Controller.
  • Event Organizer (Data Controller): For events hosted directly by BSI, TKT.PH acts as the Data Controller.

Event Organizers' Access to Data:

  • Event organizers will have access to your personal information (e.g., name, email, contact number) to manage their events, communicate with you, and perform check-ins.
  • Organizers may also integrate their own third-party payment processors. In such cases, they are solely responsible for how payment data is handled, since TKT.PH does not store or control these transactions.

3. Consent

By providing your personal data through TKT.PH, you consent to:

  • The processing of your data by TKT.PH and its authorized service providers.
  • The sharing of your data with the relevant event organizer for purposes of managing your registration and participation.

4. Purpose for Processing Personal Data

Your personal data may be collected and used for the following:

  • Ticket sales and event registration management
  • Customer support
  • Verification at event entrances (e.g., QR code scanning)
  • Marketing communications and promotions (with opt-out options)
  • Compliance with applicable laws and regulations
  • Security and fraud prevention
  • Event documentation (photos/videos), unless you opt out as described in Section 4A

5. Payment Data Handling

Payments for events on TKT.PH are processed either through:

  1. TKT.PH Integrated Processors – We partner with trusted third-party payment providers such as Stripe, Dragonpay, and other accredited processors.
    • TKT.PH does not store your credit card or bank account details.
    • All financial transactions are handled through secure, PCI-DSS–compliant payment gateways.
  2. Organizer-Selected Processors – Some event organizers using TKT.PH may choose to connect and use their own payment processor accounts.
    • In such cases, the event organizer is responsible for the terms, security, and handling of your payment data.
    • TKT.PH facilitates the transaction flow but does not have access to or control over payment details processed through organizer-owned accounts.

By purchasing tickets through TKT.PH, you agree that your payment data will be handled in accordance with either:

  • The privacy and security policies of TKT.PH's integrated processors; or
  • The terms and conditions of the event organizer's selected payment provider, if applicable.

6. Data Collection Methods

We may collect your personal data through:

  • Direct input via registration forms
  • Customer communications (email, SMS, phone)
  • Cookies and analytics tools (Google Analytics, Facebook Pixel, etc.)
  • Event attendance (e.g., QR code scanning, photos/videos)

For details on cookies and third-party tracking, see Section 4B of the original policy.

7. Cross-Border Data Transfers

Your personal data may be stored and processed in servers outside the Philippines, including those hosted on cloud service providers (e.g., AWS).

  • We ensure that appropriate safeguards are in place to protect your data in compliance with the Data Privacy Act of 2012 and international standards.

8. Data Retention

  • We retain personal data only as long as necessary for the purpose for which it was collected, or as required by law (e.g., accounting and tax regulations).
  • Event registration data is generally retained for up to 2 years after the event, unless longer retention is required for legal, regulatory, or security reasons.
  • Once retention periods expire, personal data will be securely deleted or anonymized.

9. Rights of Data Subjects

As a data subject, you have the right to:

  • Be informed about how your data is processed
  • Access, correct, or request deletion of your data
  • Withdraw consent at any time
  • Object to processing for marketing purposes
  • File a complaint with the National Privacy Commission

Requests can be made through support@tkt.ph.

10. Security of Data

We use organizational, physical, and technical safeguards to protect your data from accidental or unlawful destruction, alteration, disclosure, or access. However, no system can guarantee 100% security.

11. Children's Data

TKT.PH is not directed at children under 18. If a child under 18 registers for an event, parental or guardian consent must be obtained.

12. Modifications to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, services, or practices. Updates will be posted on this site with the revision date. If changes are significant, we may notify you by email.